May 22, 2020 – After the first canceled HughesNet satellite internet installation I had to go home and reschedule the appointment. I spoke with the third party installation company to make sure that I didn’t have the same guy that screwed us over last weekend. They assured me that it would be a different installer. Once again I set the appointment up for between 11 AM and 2 PM. Since today is Friday I was hoping that it would be okay and turn out well.
As an extra precaution I actually came down to the cottage last evening and spent the night.
While I was waiting for the installer to show up I moved a section of scaffolding around to the back where the closet bump out is. The exposed roof joists in this area are visibly rotted. Beyond that I do not know the extent of the situation so it needs investigated.
Well, 11:00 AM – No Satellite Installer
12:00 PM – No Satellite Installer
1:00 PM – No Satellite Installer
2:00 PM – No Satellite Installer
Now I am really pissed off! At 2:30 PM I gave up on the whole idea of satellite internet.
Somewhere around 3:00 PM the installer comes down the lane and parks in the driveway. As a precaution, due to the COVID-19 pandemic, I had a mask on. When the guy gets out of his truck he gets a look at my mask and tells me, “it looks like we won’t be able to do the installation today.” I said, “why not.” He said, “you know, because of your mask. I’m not afraid for me but my mother is immunocompromised.”
I had to explain to this dumb ass that just because I had a mask on didn’t mean I had the virus. I actually had to convince him to do the installation.
So he agrees and proceeds to march around the property with his Inclinometer and Compass Satellite Angle Finder Tool. We already have Direct TV so I didn’t think it would be much of a stretch to get satellite internet. I was wrong. The guy was struggling to find an area of open sky where he could see the satellite. We had 13+ trees removed but that didn’t help.
After giving up on a good location he agreed to install it temporarily on the same pole that the Direct TV satellite was on. He removed the Direct TV dish and got it installed. At that point he was not able to get signal on the newer of the two HughesNet satellites. He switched the positioning to the older satellite and was able to get about 80% signal strength.
Next he proceeds to show me that there are two trees in the way of “clear sky”. If these trees grow much more we will not have any signal at all. At that point the signal will be blocked and we will not have support because he has to note the tree interference on his installation report.
He tells me that the decision to leave it installed is up to me. If he leaves it, I have a two year commitment, I will probably not get tech support if I need it, and I will eventually have to cut the two, 100 feet high Oak trees that stand in the way.
Well, I did not want to be on the older satellite anyway nor did I like anything about my experience so far with HughesNet. I told the guy to take it off, put the Direct TV dish back on and get out of here.
So much for getting satellite internet. Ugghhhh!